BLOWER REPAIR SERVICES
GMP is now offering Out-of-Warranty Flat Rate Fiber Blower Repair service.
Is your cable blower damaged or not working at same performance as it did when new? Let GMP bring it back to life! GMP's flat rate services (shown below for each model) cover all costs to repair your unit, including replacement of components, so long as these services do not exceed the beyond economic repair (BER) value of the unit. What exactly do these flat rate remanufacturing services cover?
Our Repair Process Includes the Following:
Blower Tune up
(NO REPAIR will be performed, replacement of specified components only)
- Replacement of seals
- Replacement of upper and lower belts or drive wheels
- Cleaning of unit
Blower Repair
- Includes everything under blower tune up plus, complete unit diagnosis
- Remote/ control unit needs to be repaired or replaced
- Motors and control boards up to a parts and labor value equal to a value we consider to be beyond economic repair (Listed in chart below)
- Complete housing (If under BER (Beyond Economic Repair) Value)
- If Blower is beyond economic repair, and is determined it cannot be repaired, a diagnosis labor fee will be charged (See Table 1)
Procedure for sending your Fiber Blower in for Repair
- You are responsible for the shipping cost to get your Blower to us for repair. Please send to the following address:
General Machine Products (KT), LLC
3111 Old Lincoln Highway
“Attention Repair Department”
Trevose-Feasterville, PA 19053 USA - Please, no packing peanuts. Not only are they terrible for the environment but they are a pain to clean up after we open your box.
- Please return all parts that were originally sold with the Blower.
Fill out the form BELOW and include a copy with the Fiber Blower, submit completed and signed form to customer service. They will return form to you with Repair No. and Repair lead time.
- Before sending your Blower in, you must receive a completed repair request form back from customer service INCLUDING your Repair No. Please include a copy of form with each Blower that is being sent in for Repair.
- Failure to attach a completed Repair Request form (including repair number from customer service) to your Blower, may result in a $150 processing fee
- A Repair Customer Service Representative will notify you via email when your Blower is received
Please Note: GMP is NOT responsible for your blower until we receive and sign for at our shipping dock. We recommend shipping with “SIGNATURE REQUIRED”
Out-of-Warranty Flat Rate Repair Price List
| Model | Diagnosis Price Flat Rate | Tune Up Price Flat Rate | Max Preauthorized Repair Price |
| Whisper (Flat drop or Round) | $500 | $1,050 | $2,625 |
| Gentle Air | $500 | $1,050 | $2,625 |
| Microdrive | $500 | $1,050 | $2,625 |
| AccelAir 2/3 | $500 | $1,250 | $4,725 |
| Airstream | $500 | $1,500 | $5,775 |
| Hurricane | $500 | $1,575 | $6,825 |
| Jetstream | $500 | $1,575 | $6,300 |
| Tornado | $500 | $2,600 | $7,875 |
Tune Up Price is the minimum amount you will pay for a blower tune up and labor. This includes replacement of seals, belts, and a cleaning of your unit. If a Blower Repair is needed, the customer preauthorizes to the max repair price. This will include a full diagnosis of your machine, the replacement of belts or drive rollers and seals, cleaning, and repair of your machine.
| Model | BER (Beyond Economic Repair) Value |
| Whisper (Flat drop or Round) | $3,177 |
| Gentle Air | $3,267 |
| Microdrive | $4,829 |
| Accelair 2 | $5,556 |
| Airstream | $9,730 |
| Hurricane | $11,623 |
| Jetstream | $10,417 |
| Tornado | $13,840 |
If a blower comes in for repair and is deemed to be Beyond Economic Repair (parts and labor cost is equal to or above the BER value listed in the BER chart above), the customer will be notified. These units can still be repaired; however, additional authorization will be required. If the customer denies the repair, a diagnosis fee will be charged.
Flat Rate Repair Disclaimers:
- Shipping to GMP is Paid by customer
- Return shipping for Blower to be paid by customer
- Customer is responsible for the machine until GMP receives and signed for it at our shipping dock
Payment Options
- P.O.- Submit P.O. documents to customer Service Rep at time of submitting Repair Request Form
- Credit Card- Blowing Machine will be placed in our queue once FULL payment is made, you will be notified once we determine what tier price your machine will be; a link will be emailed to you to process your credit card on a secure server, once payment has been made a email will be sent to you with your repair tag number and your machine will now be in our queue.
Check- GMP does not accept checks.
Customer Service will reach out (one time) via phone and email when Blower repairs are completed. If payments are not made after 14 calendar days of Blower completion a $500 late payment fee will be added to the total bill
For inquiries or questions about our repair services or lead times, please contact either one of our repair service representatives:
Kyle Haywood – Customer Service Representative, T: 215-436-6245, khaywood@gmptools.com
repairs@gmptools.com
telephone: 215-436-6228