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General Machine Products (KT) LLC is currently looking for a Customer Support Associate


Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools.

We are currently looking for a Customer Support Associate to be located in our Trevose, PA Facility.


Under general supervision perform all order processing and customer service functions required to fully service Klein Tools customers. Continuously improve what the company does to support the business and the success of internal and external customers. General knowledge of products, policies, procedures, systems (Klein Tools and customers), organizational structure, and industry. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results.

  1. General knowledge and ability to handle customers and their systems as related to Klein business growth. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results. General supervision required handling daily business requirements. For Canada and International set up new accounts, update and maintain customer information in system. Able to process accurate information necessary to handle most aspects of the position.
  2. General supervision required handling and prioritizing all daily business requirements. Under general direction operates ongoing with a sense of urgency and zero tolerance for carryover with respect to order entry. Ensure orders are processed, maintained appropriately with approvals and released timely. Keep well informed on new updates and follow pop-up text, emails and written / verbal direction. Pay attention to detail so as to recognize process changes and take required action as instructed. “Specials” order processing requiring additional entry with features and options. For International submit international pick plan via varsity daily as instructed / needed.
  3. Calls from Cisco phone system are answered within the required time frame. For International direct phone calls and emails are responded to timely. Questions are acknowledged and answered as requested with minimal call transfer. Follow-up call is performed as needed.
  4. Investigate, research and enter in system based on claim requirements and Customer Service procedures as required. Review CMS errors to ensure Standard of Performance requirements are met and errors are limited or eliminated from repeating.
  5. Review, retain and stay well-informed on current marketing, regional, divisional and customer-specific promos to ensure all appropriate promo codes and promotion attributes are applied as instructed and able to communicate information as needed.
  6. Investigate, research and process all charge backs accurately within 30 days of receipt by Customer Service. Communicate any open deduction aged 30 days to supervisor and Director, Customer and Support Services.
  7. Issue RGA (Return Goods Authorization) and WRA (Warranty Return Authorization) return authorizations accurately within 48 hours of receipt, obtaining all necessary approvals as needed. Where RGA approvals are required from sales and not received timely, follow up until total resolution achieved on outstanding return issues.
  8. Analyze and solve problems of routine scope and complexity. Has general knowledge of products, policies, procedures, systems (Klein Tools and customers), organizational structure, and industry.
  9. Build enduring positive relationships with peers, supervisors, managers, all internal and external customers. Effectively manage, process and present verbal and written information. Listen effectively. Respond to information requests timely and accurately providing others with information in advance of potential issues. Maintain a ‘can do attitude’ and relate positively with others while problem-solving toward issue resolution. Remain poised under pressure. Be tactful.
  10. Contribute as an individual and as part of a team to achieve company and department goals and objectives. Cross train, back up, maintain accurate account profiles, provide assistance to team members as needed. Cooperate and respond to assist team , enabling team to meet and/or exceed department and company goals and objectives.
  11. Understand the process of requests for promotion payment (coop) well to assist sales and Customer Service meet customer’s expectation. Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request.
  12. Demonstrate thorough technical proficiency of systems in relation to the position. May be considered a tester for system enhancements.
  13. Plan business coverage ongoing and ensures that business associates are aware of all issues, processes and procedures necessary to handle business requirements for a period prior to a scheduled absence.
  14. Perform all other duties as assigned.


  • Qualified candidates will possess a High School Diploma or equivalent (required). College degree preferred. A minimum of one (1) year of related business experience preferred. Bilingual preferred.
  • Prior experience with Telephone and e-mail etiquette.
  • Ability to work in highly computerized work environment. Ability to work in fast-paced and high-stress environment. Ability to communicate effectively both verbal and written. Tactful and diplomatic. Ability to handle multiple tasks and interruptions. Ability to prioritize and re-prioritized throughout the business day.
  • Ability to recognize, adapt and implement new procedures. Ability to utilize basic and ad hoc reporting. Ability to identify, troubleshoot and elevate system issues.
  • Fundamental knowledge of all systems used: e-mail, Word, Excel, Power Point, PRMS, AS400, BOSS, Varsity. Ability to test updated system version implementation. Ability to train new users in the PRMS order management system.
  • Must be able to effectively operate a broad variety of office machines, including but not limited to fax, photocopier, personal computers and telecommunications systems.


Klein Tools provides a competitive compensation and benefits package, including:

401(k) Company Match
Profit Sharing
Paid Vacation/Holidays
Shared Cost Medical & Dental
Flex Spending
Education Reimbursement Program
Employee Discount Program

If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume.

No phone calls please.

Please click this link to apply: https://careers-kleintools.icims.com/jobs/3415/customer-support-associate/job

General Machine Products (KT) LLC is currently looking for a Manufacturing Engineer / CNC Programmer


General Machine Products, a Klein Tools company, located in Suburban Philadelphia, Pennsylvania, is a manufacturer of a wide range of products for the telecommunications, power utility and cable television industries, and the contractors who serve them.

We are currently looking for a Manufacturing Engineer / CNC Programmer to be located in our Trevose, PA Facility.


Develops and writes Computer Numerical Control (CNC) Programs for machine tools.  Coordinates manufacturing processes in industrial plant by performing the following duties.

Specific Responsibilities will include:

  1. Develops, evaluates, and improves manufacturing methods.
  2. Analyzes and plans space requirements, and workflow, and designs layout of equipment and workspace for maximum efficiency.
  3. Confers with planning and design staff concerning product design and tooling to ensure efficient production methods.
  4. Confers with equipment suppliers to determine product specifications and arrange for purchase of equipment, materials, or parts, and evaluates products according to specifications and quality standards.
  5. Estimates production times, staffing requirements, and related costs to provide information for management decisions.
  6. Writes instruction sheets and cutter lists to guide setup and operation of machine.
  7. Writes program of machine instructions in symbolic language to encode numerical control database to regulate movement of machine along cutting path.
  8. Compares or computer output with original program to assure accuracy of machine instructions.
  9. Revises program to eliminate instruction errors or omissions.
  10. Observes operation of machine on trial run to validate machine efficiency or programmed instructions.
  11. Confers with management, engineering, and other staff regarding manufacturing capabilities, production schedules, and other considerations to facilitate production processes.
  12. Applies statistical methods to estimate future manufacturing requirements and potential.



Bachelor’s degree ﴾B. A.﴿ from four‐year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.


Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume.

No phone calls please.


Please click this link to apply:    https://careers-kleintools.icims.com/jobs/3332/manufacturing-engineer—cnc-programmer/job