GMP is now offering Out-of-Warranty Fiber Blower Repair service.

Under this new service, every Fiber Blower that comes to GMP will be repaired under one of our preauthorized rate services.
 

Our Repair Includes the Following:

Blower Repair

• Complete unit diagnosis
• Remote/ control unit repaired or replaced as needed.
• Complete housing (If under preauthorized amount)
• If the blower is beyond economic repair, and it is determined the unit cannot be repaired, a diagnosis labor fee of $500 will be charged.

Procedure for sending in your Fiber Blower for Repair

1. Customer is responsible for the shipping cost to GMP for repair. Please ship to the following address: 
   
   ATTN: Repair Department 
   General Machine Products (KT), LLC 
   3111 Old Lincoln Highway 
   Feasterville -Trevose, PA 19053 
   USA
   
   Please Note: GMP is NOT responsible for your blower until we receive and sign for at our shipping dock. We recommend shipping with “SIGNATURE REQUIRED”
    
2. Please, no packing peanuts. They are not environmentally friendly and require extra clean up after opening package.
3. Please return all parts that were originally sold with the blower.
4. Fill out the form at the bottom of the page and submit the completed and signed form to customer service. They will return form to you with Repair No. and Repair lead time (once evaluated). Please include a copy of this form with the fiber blower.
5. Before sending your blower in, you must receive a completed repair request form back from customer service INCLUDING your Repair No. Please include a copy of form with each Blower that is being sent in for Repair.
6. Failure to attach a completed Repair Request Form (including repair number from customer service) to your blower, may result in a $150 processing fee.
7. A Repair Customer Service Representative will notify you via email when your Blower is received.
    

Out-of-Warranty Preauthorized Repair Price List

If a blower comes in for repair and is deemed to be above the Max Preauthorized Repair Price (parts and labor cost is equal to or above the preauthorized value listed in the preauthorized chart above), the customer will be notified. These units can still be repaired; however, additional authorization will be required. If the customer denies the repair, a diagnosis fee ($500) will be charged.

Preauthorized Price Repair Disclaimers:

• Shipping and return shipping are paid by the customer.
• We recommend shipping with “Delivery signature required.”
• Customer is responsible for the machine until GMP receives and signs for it at our shipping dock.

Repair Service Preauthorization:

To provide faster turnaround times and reduce delays, GMP now requires a Repair Preauthorization before your cable blower is shipped to our repair facility.
This preauthorization allows our technicians to begin diagnosing and repairing your machine immediately upon arrival, eliminating the wait for an estimate approval and helping get your equipment back in service as quickly as possible.
 

How it works:

• A signed Repair Preauthorization is required before you ship your machine to GMP.
• If the final repair cost is less than the preauthorized amount, GMP will automatically refund the difference.
• If the repair requires additional work and the cost exceeds the preauthorized amount, a GMP Customer Service Representative will contact you with the repair details and obtain your approval before any additional work is completed. If you choose to proceed, you will be invoiced for the remaining balance.

Our goal is to streamline the repair process, minimize downtime, and return your equipment to you as quickly as possible while keeping you informed every step of the way.

Payment Options

• Preauthorization – a preauthorization credit card hold must be submitted before shipping out the unit.
• P.O.- Submit P.O. documents to customer Service Rep at time of submitting the Repair Request Form.
• Check- GMP does not accept checks.

For inquiries or questions about our repair services or lead times, please contact either one of our repair service representatives:
Kyle Haywood – Customer Service Representative, 
Tel: 215-436-6245
email: khaywood@gmptools.com or REPAIRS@GMPTOOLS.COM

Downloadable Repair Form